STORE POLICY
Customer Care
WHY DO I NEED A PASSWORDS:
In order to avoid any unauthorized access of your account, a password is required to ensure that no other party is able to access your account. Hence, please keep your password safe and DO NOT disclose to others.
PRIVACY:
We do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual or company or organization. Other companies say the above, but also say "occasionally share our customer mailing list with trusted and approved high-quality companies". We won't at any price, we don't like unsolicited mail ourselves. This is our simple promise to you.
CREDIT CARD ORDERS:
Bill and Walt's Hobby Shop accepts Visa, MasterCard and American Express as payment. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime/nighttime phone numbers. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.
COD ORDERS:
Bill and Walt's Hobby Shop does not accept COD orders.
OUR PERSONAL CHECK POLICY :
While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.
INTERNATIONAL ORDERS:
Sorry no International Orders.
DAMAGED RETURNS:
Damaged merchandise includes items that have been damaged in shipping.
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Shipping charges are not refundable.
PRICE AND/OR DESCRIPTION CHANGES:
All prices, pictures and descriptions on this site and all other Bill and Walt's Hobby Shop publications are subject to change. Bill and Walt's Hobby Shop maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Bill and Walt's Hobby Shop reserves the right to cancel or refuse orders at its sole discretion.
SHIPPING RATES FOR UPS ONLY:
All orders are shipped UPS
Shipping charges are as follows:
$0.00 to $75.00 - $9.95
$75.01 and up - FREE
Shipping by US Post Office starts at $22.99. No free shipping for USPS
Privacy & Safety
Privacy
We do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential
and will not be sold or given to any individual or company or organization. Other companies say the above, but also say "occasionally share our customer mailing list with trusted and approved high-quality companies". We won't at any price, we don't like unsolicited mail ourselves. This is our simple promise to you.