SHIPPINGS & RETURNS
Free Shipping on orders of $75.00 or more to the continental United States.
Orders under $75.00 are as follows:
USPS - $8.95
Alaska & Hawaii
USPS - $13.95
Return & Exchange Policy
Damaged Merchandise, Returns or Refunds:
Broken items can follow the request below or request a return label at consumers expense, (Shipping charges are not refundable).
In order to receive a refund you must do the following:
Do not return the damage wood, in order to get a refund you need to do the following:
1) You need to email us multiple pictures (minimum 2) of the full box and make sure the pictures of the box shows where it is damage.
2) You also need to send us multiple pictures (minimum 2) of the broken wood.
Do not discard either the shipping box or wood until you are notified, the shipping carrier may want to inspect the damage. If the wood and/or shipping box & packing is not available if USPS or UPS want to inspect it, we cannot refund or replace the order and you, the customer, must contact the USPS or UPS for the replacement value of the order. Once we have the pictures & USPS accepts the claim we will issue a refund.
Without all of the above item you would need to go to your local USPS or UPS and file a claim, all orders are insured through the USPS and UPS.
Shipping charges are not refundable.
We cannot send a replacement order, orders must be reordered again, all reorders are moved up to the front of the line and shipped same day or next day if available.
Returns will only be accepted with a Return Authorization number.
Returns are subject to a 15% restocking fee.
All returns must be insured to cover any damages that may occur through return shipping.
Free shipping customer returns are responsible for the cost of shipping, refunds will be less the charge of the shipping cost.
Both to the customer and return shipping charges are non refundable.