Privacy Statement:

Bill and Walt's Hobby Shop  (DBA Balsa Wood Shop)  is very concerned about the protection of on-line privacy for all our visitors. We appreciate your trust and recognize that we must protect your information and respect your privacy.
We do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual or company or organization. Other companies say the above, but also say "occasionally share our customer mailing list with trusted and approved high-quality companies". We won't at any price, we don't like unsolicited mail ourselves. This is our simple promise to you. 

The following states the Bill & Walt's Hobby Shop, (DBA Balsa Wood Shop) policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.

Our postal address is:
Bill & Walt's Hobby Shop
1509 Lincoln Way
White Oak, PA 15131

We can be reached by telephone at 1-800-755-9462
Local 412-678-7230

Information we collect and how it's used


  • Aggregate Information
    We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.
    Other Information We Collect

  • When you purchase a product on, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.

    Balsa Wood Shop also collects e-mail addresses voluntarily to inform our customers that we received the order.


  • About Children (Under 18)
    For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.


  • Secure Shopping
    We use  Global as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.


  • Disclosure of Information Policy
    We never make your e-mail address available to any other company or organization.

    If you have supplied us with your postal address, we do not share your name and address with any companies.

  • Use of Collected Information:
    We use the purchase registration process to record only that information which is necessary for the fulfillment of orders submitted by the users - this includes physical address and phone number.

    Protection of Collected Information:
    We protect your information by:
    Setting up a unique User ID and password for each account.
    Utilizing Secured Servers and encrypting all private information, the padlock at the bottom of your browser lets you know when your at a secure page.
    Plus we delete your credit card number once the order is shipped. We do not store your credit card information on our servers.

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