We at Bill & Walt's Hobby Shop (DBA Balsa Wood Shop) strive for your 100% satisfaction with your purchases. If for any reason you are not happy with your order, up to 15 days from invoice, you may return any unused merchandise for a refund less shipping charges. Please call or email for a Return Authorization Number.
We will also replace missing or defective merchandise in question as soon as possible. If you have any questions or comments, please contact us through our Contact Page or email us at Sales@billandwalt.com
You can expect a reply to your emails within 24 hours.